customer experience

SME’s – max out on your investment in L&D

Learning & Development (L&D) falls into the discretionary spend category of a business. However, since L&D is a business critical investment in people, it should be a top priority in all SME’s For a business to be at its best, the people in the business need to be as good as they can be. Here … Read more

People Development : The case for democratisation

Change and People “We live in a world in which change is the only constant.” As with most statements of this ilk their importance and impact diminish the more they are repeated. Eventually, they fail to command our attention; we hear the words, but they no longer direct our thoughts to the ramifications of what … Read more